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HOW TO REQUEST A REPEAT PRESCRIPTION

 

What is a repeat prescription?

 

Your doctor will decide when a long-term medication is right for you and when it can be classed as a repeat item. The medication will then be added to the repeat medication section of your records on the surgery computer. You will then be able to order the medication without having to see the doctor every time you require some more. The doctor may, on occassions, ask to see you to review your repeat medication and you will be advised of this.

 

Please let us know when you order medication if you are going on holiday and for how long so that the amount issued to you is correct and sufficient to cover your holiday. If you are going away for more than 3 months you may wish to research where you can obtain further supplies of your medicines as your doctor is only able to issue you with 3 months supply. This is in accordance with Department of Heath Guidance and is not a decision your doctor can change.

 

How can I order my repeat medication? 

 

1. There is a post box by the reception desk in the surgery in which to leave your prescription request. You may use the white form attached to your prescription or an orange "Prescription Request" form which can be found on the reception desk. There is also a letter box in the outside purple wall by the front doors in which you can post your request.

 

2. You may send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

(THIS SERVICE IS FOR REPEAT PRESCRIPTION REQUESTS ONLY AND NOT GENERAL ENQUIRIES)

 

Please give at least 3 WORKING DAYS notice. Please do not let your medication run out.


3. On production of a stamped addressed envelope we will be happy to post the prescription(s) to you. Alternatively you may wish to make an arrangement with one of the local chemists to collect prescriptions on your behalf. We have many pharmacies that collect from Chells Surgery on a daily basis.

 

4. Ask your chemist to order for you.

 

5. You may order online if you have filled in an application pack and been given a user name and password. This will enable you to log onto our system and view your prescriptions.

 

We regret that we cannot take repeat prescription requests over the telephone. With 14,700 patients you would not be able to get through to the call centres for other reasons if we allowed ordering by telephone. The doctors do not allow ordering in this way as it can lead to mistakes.


Repeat prescriptions will be raised for a period of 28 days. If you have more than two items a month you may find it beneficial to have a pre-payment certificate. The NHS prescription charge is a flat rate of £8.40 per item subject to review by the government. If you do have four or more prescription items in 3 months or more than 14 items in 12 months, you may find it more cost effective to buy a pre-payment certificate:

 

12 Month   £104

3 Month     £29.10

 

Telephone 0845 850 0030 for further information or collect an application form from the surgery.

 

 

Your local pharmacist should be able to give you advice for non-prescription medication.

 

You can order your repeat prescription by clicking below.

 

Click here to order a repeat prescription on-line

Electronic Repeat Medication Ordering

 

Please see our latest news on electronic prescribing on the home page or download our leaflet.

 

Find Us

Chells Surgery
265 Chells Way
Stevenage
SG2 0HN

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